Shipping Policy

At Nova beauty, we are committed to delivering high-quality beauty products to our customers quickly and efficiently. Please review our shipping policies below to ensure a smooth shopping experience.

Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays).
  • During peak seasons (holidays, promotions, or sales events), processing times may extend up to 4-5 business daysdue to high order volumes.
  • Orders placed after [Insert Cutoff Time, e.g., 2 PM EST] will be processed the following business day.

Once your order has been processed, you will receive a shipping confirmation email with tracking details.

Shipping Methods & Estimated Delivery Times

We offer a variety of shipping options to ensure fast and secure delivery:

Shipping Method Estimated Delivery Time Cost
Standard Shipping (Domestic) 5-7 business days [Insert Cost or "Free on orders over $XX"]
Expedited Shipping (Domestic) 2-3 business days [Insert Cost]
Overnight Shipping (Domestic) 1 business day [Insert Cost]
International Shipping 7-14 business days Varies by destination
  • Standard Shipping: Delivered via [USPS, UPS, FedEx, DHL, etc.].
  • Expedited & Overnight Shipping: Faster shipping options available at checkout.
  • International Shipping: Available for select countries. Additional customs duties or taxes may apply, depending on the country’s regulations.

Shipping Costs & Free Shipping

  • We offer free standard shipping on all domestic orders over $XX.
  • Shipping costs for orders below this threshold are calculated at checkout based on weight and destination.
  • International shipping rates vary and will be calculated at checkout.

Shipping Restrictions

  • We currently ship to [List of countries or "U.S. only, but expanding soon!"].
  • We do not ship to P.O. boxes, APO/FPO military addresses, or restricted regions due to carrier limitations.
  • Some beauty products (such as fragrances, aerosols, or certain liquids) may have specific shipping restrictions due to hazardous material regulations.

Order Tracking & Status Updates

  • Once your order ships, you will receive a tracking number via email to track your package in real-time.
  • Please allow 24-48 hours for tracking updates to appear in the carrier’s system.
  • You can also track your order directly through our website or the carrier’s tracking page.

Delayed, Lost, or Stolen Shipments

We understand how important it is to receive your order on time. If you encounter any issues, please review the following:

Delayed Shipments

  • If your order is delayed beyond the estimated delivery time, please allow an additional 2-3 days before contacting us, as couriers may experience delays.
  • You can track your shipment via the tracking link provided in your email.

Lost or Stolen Packages

  • If your package is marked as delivered but you have not received it, please check with neighbors, household members, or your local post office.
  • We are not responsible for stolen packages after delivery confirmation. However, if your package is lost in transit, please contact us at [Insert Customer Support Email], and we will work with the carrier to resolve the issue.
  • If theft is suspected, we recommend filing a claim with the shipping carrier or your local authorities.

International Shipping & Customs Duties

  • We ship internationally to select countries. Shipping times may vary due to customs processing.
  • Customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not included in our pricing and must be paid by the recipient upon delivery.
  • If an international order is returned due to unpaid customs fees, we will issue a refund minus shipping costs.

Incorrect Shipping Addresses

  • Please ensure your shipping address is correct before placing an order.
  • If you realize there’s an error in your address, please contact us immediately at [Insert Customer Service Email]. We will try to update it before the order is processed.
  • Once an order is shipped, we cannot change the delivery address.

Returns & Exchanges

  • If you receive a damaged or incorrect product, please refer to our [Return & Refund Policy] for instructions on returning or exchanging your item.
  • We do not accept returns on used beauty products due to hygiene and safety reasons.

Contact Us

If you have any questions regarding our shipping policy or your order, please reach out to us:

📧 Email: [Insert Customer Support Email]
📞 Phone: [Insert Customer Support Phone Number]
💬 Live Chat: Available on our website during business hours

We appreciate your trust in [Your Store Name] and are committed to providing you with the best beauty shopping experience! 💖✨

Need Customization?

Would you like me to adjust this policy for specific shipping carriers, additional free shipping promotions, or any special store policies? 😊